1. This Agreement

1.1. This is a contract between you (the "Customer" or "you"), and WatchBots OÜ ("WatchBots", "we", or "us"), which defines the terms and conditions on which we provide our Services (as defined in section 3 below) to you (the "Agreement").

1.2. This Agreement refers to and incorporates by reference the following additional documents:

(a) Our Privacy Policy.

(b) Our Acceptable Use Policy.

1.3. By using our Services, you confirm that you accept and agree to this Agreement. If you do not agree, you must not use our Services.

2. Glossary

3. Our Services

WatchBots provides AI Defense & Human Enhancement Systems. We build AI systems that defend against automated threats while accelerating human learning and decision-making. Our clients include major banks, universities, and government agencies. Our core solutions ("Services") include:

• • Bot Defense & Fraud Prevention: Real-time detection and mitigation of automated threats. Our APIs integrate with existing security infrastructure to identify sophisticated bot networks, fraudulent accounts, and coordinated inauthentic behavior. Key applications include financial fraud detection, AML compliance, platform integrity, content authenticity verification, and counter-terrorism operations.
• • AI-Enhanced Learning Systems: Custom AI models that accelerate research and education by reducing information processing time while maintaining accuracy. For universities, we offer research acceleration, adaptive learning systems, and federated learning for collaborative research. For enterprises, we offer process optimization and human-AI collaboration frameworks.
• • Content Risk Management: Advanced detection systems and strategic consulting for propaganda, misinformation, and coordinated influence operations.
• • Technical Infrastructure: Our services are delivered via real-time APIs with hybrid (on-premise and cloud) deployment options and government-grade security.

4. Your Obligations

4.1. Accurate Information: You must provide us with complete, accurate, and up-to-date Customer Information upon request and notify us promptly of any material changes.

4.2. Lawful Use: You agree to use our Services and API only for lawful purposes and in accordance with this Agreement, our Acceptable Use Policy, and all Applicable Laws.

4.3. Service Restrictions: You shall not resell, sublicense, or otherwise make the Services available to any third party without our express prior written consent.

4.4. Security of Credentials: You are responsible for maintaining the confidentiality and security of any passwords, API keys, or other credentials issued to you or created by you for accessing the Services. You must notify us immediately of any unauthorized use of your account or credentials.

4.5. Prohibited Actions: You shall not (and shall not permit any third party to) reverse engineer, decompile, or otherwise attempt to discover the source code or underlying structure of the Software.

4.6. Cooperation: You agree to provide us with all necessary cooperation and information as we may reasonably request to investigate any suspected breach of these terms or to comply with requests from law enforcement or regulatory bodies.

5. Chargeback, Assessment, and Refunds

5.1. Chargeback Liability: If you initiate a Chargeback for a payment made to us, you remain liable for the full Transaction amount plus any associated fees, fines, or assessments levied on us by our Processor or a Payment Scheme as a result of that Chargeback.

5.2. Refunds: All Fees paid for Services are final and non-refundable, except as expressly stated in your specific service agreement or as required by Applicable Law. Our refund policy will be clearly communicated to you prior to purchase.

6. Payments and Fees

6.1. Fees: You shall pay us all applicable Fees for the Services as set out in your service agreement. Enterprise and institutional clients should contact us for a technical consultation and threat assessment.

6.2. Our Compliance: On our own payment pages where we accept your payment via Card or other Payment Methods, WatchBots is responsible for providing all necessary information as required by Payment Scheme Rules. This includes a complete description of the Services being purchased, the price and currency, our refund policy, customer service contact information, and our business details.

6.3. Collection: We have the right to collect Fees and/or other outstanding amounts by charging your stored Payment Method, invoicing you, or taking any other lawful collection measures. Invoices are due within fourteen (14) days of receipt unless otherwise specified.

7. API and Other Software

7.1. We grant you a limited, non-exclusive, non-transferable license to use our Software and API solely for the purpose of receiving the Services in accordance with this Agreement.

7.2. The property rights in the API, the Software, and all other intellectual property related to the Services are owned exclusively by us and our licensors. This Agreement does not transfer any intellectual property rights.

8. Data Protection and Privacy

8.1. For the purposes of this Agreement, both WatchBots and you shall act as independent data controllers. Both parties will comply with their respective obligations under applicable Data Protection Laws and Regulations, including the GDPR.

8.2. Our Privacy Policy, which is incorporated into this Agreement, details how we collect, process, and protect Personal Data.

9. Security

9.1. We employ robust security measures to protect our systems and your data, including government-grade security for sensitive applications.

9.2. While we maintain high standards of security, you are responsible for implementing security controls on your own systems and for securely managing all credentials used to access the Services.

10. Term and Termination

10.1. This Agreement commences when you agree to it and continues until terminated by either party.

10.2. You may terminate this Agreement by providing us with thirty (30) days' written notice.

10.3. We may terminate this Agreement by providing you with two (2) months' written notice. We may also suspend Services or terminate this Agreement immediately if you breach this Agreement, become insolvent, or if your activities pose an unacceptable risk.

10.4. Upon termination, you remain liable for all obligations, including all Fees, incurred up to the date of termination.

11. Changes to the Agreement

We reserve the right to change this Agreement at any time. We will provide you with at least two (2) months' notice of any material changes. If you do not agree with the changes, you have the right to terminate the Agreement during the notice period. Your continued use of the Services after the notice period will constitute your acceptance of the revised Agreement.

12. Representations and Warranties

12.1. Each party represents and warrants that it has the full authority to enter into this Agreement and will comply with all Applicable Laws.

12.2. EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

13. Indemnity, Liability, and Limitation of Liability

13.1. Indemnity: You agree to indemnify, defend, and hold harmless WatchBots, its affiliates, and their respective employees and directors from and against any and all claims, costs, damages, and expenses (including reasonable legal fees) arising out of any claim related to your breach of this Agreement or your violation of any Applicable Law.

13.2. Limitation of Liability: TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS OR GOODWILL. OUR TOTAL CUMULATIVE LIABILITY TO YOU UNDER THIS AGREEMENT SHALL NOT EXCEED THE AMOUNT OF FEES PAID BY YOU TO US DURING THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM FOR LIABILITY.

14. General Provisions

14.1. Governing Law and Jurisdiction: This Agreement shall be governed by the laws of the Republic of Estonia. The parties irrevocably agree that the courts of Harju County, Tallinn, Estonia shall have exclusive jurisdiction to settle any dispute.

14.2. Notices: All notices under this Agreement must be in writing and sent to the email address specified by each party. A notice to WatchBots shall be sent to [email protected].

14.3. Assignment: You may not assign any rights or obligations under this Agreement without our prior written consent.

14.4. Severability: If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

15. Force Majeure

Neither party will be liable for any failure or delay in performing its obligations where such failure or delay results from any cause beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, or failures of public utilities.

16. Entire Agreement

This Agreement, together with the Additional Documents incorporated by reference, constitutes the entire agreement between you and WatchBots with respect to the Services and supersedes all prior agreements or representations, written or oral.

17. Dispute

In case an amicable solution is not possible or fails after negotiations between the disputing Parties for at least thirty (30) days, the Parties agree to submit to the exclusive jurisdiction of Harju County Court and any dispute relating to or connected with this Agreement shall be governed by the law of Estonia.